Corsair CUE Issue: Background and Images Not Loading

8 minute read Published:

Description of the issue

With my new Corsair mouse, I had a bug with the CUE Driver Software, the background and images were not loading. A thread about the issue existed in they forum, finally I have solved it and here is a backup of the discussion with Corsair.

Source : CUE Issue: Background and Images Not Loading

Thread

03-06-2017, 08:34 PM | CUE Issue: Background and Images Not Loading | Corsair James (CUE Product Manager)

Hi all,

Some of you have issues with CUE not loading the images on your system (white background on top of the UI elements). For users who can get this to occur every time, we implemented additional logging to diagnose the issue. But since it can affect launch time of CUE, we didn’t activate it by default.

To activate logging you should add

true

to section of %appdata%\corsair\cue\config.cuecfg (CUE should not be running during file modification).

Example:

true

After this you should launch CUE, reproduce the problem and send the log(s) from %localappdata%\Corsair\CUE\logs.

This can be done on the latest release of CUE. You can attach logs here or PM me with a link.

Thanks, James


04-04-2017, 12:26 PM | Same bug for me | Reply from Moufle

Hi,

I just have installed CUE with my new M65 Pro Mouse and I have this bug. What should I do ?

Moufle

[5648] shell\explorer\taskband2\taskband2.cpp(4148)\Explorer.EXE!00007FF77D1578CA: (caller: 00007FF94CEA7DE3) ReturnHr(81) tid(1690) 80004005 Erreur non spécifiée
[7636] ds\security\smartscreen\common\core\src\script_host.cpp(51)\smartscreen.exe!00007FF6BBDC5697: (caller: 00007FF6BBDC5DD8) Exception(7) tid(2914) 80070001 Fonction incorrecte.
[7636] Msg:[Unable to get property 'substr' of undefined or null reference - TypeError: Unable to get property 'substr' of undefined or null reference
[7636] at ShellCallbacks.isFileSupported (Unknown script code:1:2387)
[7636] at ShellCallbacks.prototype.getSamplingRate (Unknown script code:1:2988)
[7636] at Anonymous function (Unknown script code:1:925)
[7636] at Array.prototype.reduce (native code)
[7636] at CallbacksBase.prototype.getSamplingRates (Unknown script code:1:900)
[7636] at CallbacksBase.prototype.filterEvents (Unknown script code:1:2036)
[7636] at filterEvents (Unknown script code:1:43)
[7636] at _dispatch (Unknown script code:13:21)]
[7636] ds\security\smartscreen\common\core\src\script_host.cpp(51)\smartscreen.exe!00007FF6BBDC5697: (caller: 00007FF6BBDC5DD8) Exception(8) tid(2914) 80070001 Fonction incorrecte.
[7636] Msg:[Unable to get property 'substr' of undefined or null reference - TypeError: Unable to get property 'substr' of undefined or null reference
[7636] at ShellCallbacks.isFileSupported (Unknown script code:1:2387)
[7636] at ShellCallbacks.prototype.getSamplingRate (Unknown script code:1:2988)
[7636] at Anonymous function (Unknown script code:1:925)
[7636] at Array.prototype.reduce (native code)
[7636] at CallbacksBase.prototype.getSamplingRates (Unknown script code:1:900)
[7636] at CallbacksBase.prototype.filterEvents (Unknown script code:1:2036)
[7636] at filterEvents (Unknown script code:1:43)
[7636] at _dispatch (Unknown script code:13:21)]
[11852] 2017-04-04T16:17:44 I cue.init: CUE version: 2.11.115
[11852] 2017-04-04T16:17:44 I cue.init: Updates server: https://www3.corsair.com/software/HID/
[11852] 2017-04-04T16:17:44 I cue.init: Build type: Public Release
[11852] 2017-04-04T16:17:44 I cue.init: Applicaiton ID: 11852
[11852] 2017-04-04T16:17:44 W cue.locale: "Cannot load qt_en.qm translations"
[11852] 2017-04-04T16:17:44 I cue.init.font: Using Regular text font family: "Open Sans"
[11852] 2017-04-04T16:17:44 I cue.init.font: Using Title text font family: "Gotham Bold"
[11852] 2017-04-04T16:17:44 I cue.session: Locked changed to false
[11852] 2017-04-04T16:17:44 I cue.session.win: Will notify 'connected changed to' with delay
[11852] 2017-04-04T16:17:44 I cue.session: Local changed to true
[11852] 2017-04-04T16:17:44 I cue.profiles.folders.tree: Profile order deserialization started: "C:\\Users\\whaly\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder"
[11852] 2017-04-04T16:17:44 I cue.profiles.folders.tree: Profile order deserialization finished: "C:\\Users\\whaly\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder"
[11852] 2017-04-04T16:17:44 I cue.action.macro.win: Init time: 0.401842 (init: 0 reset: 0.00148823 )
[11852] IGIESW c:\program files (x86)\corsair\corsair utility engine\cue.exe found in whitelist: NO
[11852] IGIWHW Game c:\program files (x86)\corsair\corsair utility engine\cue.exe found in whitelist: NO
[11852] 2017-04-04T16:17:44 I cue.init.ui: Starting UI.
[11852] 2017-04-04T16:17:44 W cue.thread: Can't rename main thread.
[11852] 2017-04-04T16:17:45 W MainWindow_QMLTYPE_344(0x13433ee0) must be a top level window.
[11852] 2017-04-04T16:17:45 W MainWindow_QMLTYPE_344(0x13433ee0) must be a top level window.
[11852] 2017-04-04T16:17:45 W qrc:/qml/ui/accordion/LibraryPropertyViewsAccordionItem.qml:453:12: QML LibraryPropertyViewsAccordionItemToolbar: Binding loop detected for property "applyFromLibraryEnabled"
[11852] 2017-04-04T16:17:45 W qrc:/qml/ui/BackgroundItem.qml:48:2: QML Image: Erreur de d?codage?: qrc:/share/embed/assets2/backgrounds/background.jpg?: Format d'image non support?
[5648] onecore\base\appmodel\resourcepolicy\gameconfigstore\client\gameconfigstoreclient.cpp(104)\resourcep olicyclient.dll!00007FF94A6E976C: (caller: 00007FF9320C5277) LogHr(25) tid(131c) 80070490 Élément introuvable.
[11852] 2017-04-04T16:17:46 I cue.session: Connected changed to true
[11852] 2017-04-04T16:17:46 I cue.dev: Requesting working state enter because session connected.
[11852] 2017-04-04T16:17:46 I cue.dev.enum.hid: Entering working state.
[11852] 2017-04-04T16:17:46 I cue.sdk: Entering working state, session connected.
[11852] 2017-04-04T16:17:46 I cue.sdk: Starting router.
[11852] 2017-04-04T16:17:46 I cue.dev: Created new device object: M65 PRO RGB; ready: 0
[11852] 2017-04-04T16:17:46 C dev.manifest: Cannot find path for manifest key QPair(5426,282)
[11852] 2017-04-04T16:17:46 I cue.dev: Manifest for device vid=1532 pid=11a not found.
[11852] 2017-04-04T16:17:46 I cue.dev: Attached to device object M65 PRO RGB: b=0 a=1
[11852] 2017-04-04T16:17:46 I cue.dev: Initializing M65 PRO RGB...
[11852] 2017-04-04T16:17:46 I cue.dev.nxp: M65 PRO RGB : trying to force P0 0 instead of P0 4
[11852] 2017-04-04T16:17:46 I cue.dev: Failed to open device: vid=1b1c pid=1b2e path=\\?\hid#vid_1b1c&pid_1b2e&mi_01&col01#7&75cc0d0&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[11852] 2017-04-04T16:17:46 I cue.dev: Failed to open device: vid=1b1c pid=1b2e path=\\?\hid#vid_1b1c&pid_1b2e&mi_00#7&2b33fe92&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[11852] 2017-04-04T16:17:46 I cue.dev: Attached to device object M65 PRO RGB: b=1 a=1
[11852] 2017-04-04T16:17:46 C dev.manifest: Cannot find path for manifest key QPair(5426,282)
[11852] 2017-04-04T16:17:46 I cue.dev: Manifest for device vid=1532 pid=11a not found.
[11852] 2017-04-04T16:17:46 C dev.manifest: Cannot find path for manifest key QPair(5426,282)
[11852] 2017-04-04T16:17:46 I cue.dev: Manifest for device vid=1532 pid=11a not found.
[11852] 2017-04-04T16:17:46 C dev.manifest: Cannot find path for manifest key QPair(5426,282)
[11852] 2017-04-04T16:17:46 I cue.dev: Manifest for device vid=1532 pid=11a not found.
[11852] 2017-04-04T16:17:46 C dev.manifest: Cannot find path for manifest key QPair(5426,282)
[11852] 2017-04-04T16:17:46 I cue.dev: Manifest for device vid=1532 pid=11a not found.
[11852] 2017-04-04T16:17:46 C dev.manifest: Cannot find path for manifest key QPair(5426,282)
[11852] 2017-04-04T16:17:46 I cue.dev: Manifest for device vid=1532 pid=11a not found.
[11852] 2017-04-04T16:17:46 I cue.dev: Attached to device object M65 PRO RGB: b=1 a=1
[11852] 2017-04-04T16:17:46 C dev.manifest: Cannot find path for manifest key QPair(5426,282)
[11852] 2017-04-04T16:17:46 I cue.dev: Manifest for device vid=1532 pid=11a not found.
[11852] 2017-04-04T16:17:46 I cue.dev.nxp: M65 PRO RGB : success, continue initialization on P0 0
[11852] 2017-04-04T16:17:48 I cue.dev: Initialized (st=1) M65 PRO RGB.
[11852] 2017-04-04T16:17:48 I cue.lightings.player: Started lighting worker in 0x2c7c
[11852] 2017-04-04T16:17:50 I cue.dev: Device insertion processing complete for M65 PRO RGB.
[11852] 2017-04-04T16:17:51 W QFSFileEngine::open: No file name specified
[11852] 2017-04-04T16:17:51 C cue.download.fw: Aborting idle process not supported.
[11852] 2017-04-04T16:17:51 W QFile::remove: Empty or null file name
[5648] shell\explorer\taskband2\taskband2.cpp(4148)\Explorer.EXE!00007FF77D1578CA: (caller: 00007FF94CEA7DE3) ReturnHr(82) tid(1690) 80004005 Erreur non spécifiée
[11852] 2017-04-04T16:18:02 I cue.init.ui: Trimming cache.
[11852] 2017-04-04T16:18:06 I cue.dev.enum.hid: Leaving working state.
[11852] 2017-04-04T16:18:06 I cue.lightings.player: Stopped lighting worker in 0x2c7c
[11852] 2017-04-04T16:18:06 W cue.dev: Device "M65 PRO RGB" worker thread has stopped
[11852] 2017-04-04T16:18:06 I cue.sdk: Stopping router.
[11852] 2017-04-04T16:18:06 I cue.profiles.folders.tree: Profile order serialization started: "C:\\Users\\whaly\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder"
[11852] 2017-04-04T16:18:06 I cue.profiles.folders.tree: Profile order serialization finished: "C:\\Users\\whaly\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder"
[11852] 2017-04-04T16:18:06 I cue.init: Quit
[11852] 2017-04-04T16:18:06 I cue.init.ui: Engine shut down.
[11852] 2017-04-04T16:18:06 I cue.rgbshare.cache: cache cleanup started
[11852] 2017-04-04T16:18:06 I cue.rgbshare.cache: Wait for parse tasks
[11852] 2017-04-04T16:18:06 I cue.rgbshare.cache: cache cleanup finished
[11852] 2017-04-04T16:18:06 W QFile::remove: Empty or null file name
[11852] 2017-04-04T16:18:06 I cue.action.macro.win: Init time: 0.416489 (init: 0.0151649 reset: 0.00117857 )
[11852] 2017-04-04T16:18:06 I cue.profiles.folders.tree: Profile order serialization started: "C:\\Users\\whaly\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder"
[11852] 2017-04-04T16:18:06 I cue.profiles.folders.tree: Profile order serialization finished: "C:\\Users\\whaly\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder"
[11852] 2017-04-04T16:18:07 W cue.borderlesswindow: Failed to unregister window class CUEBorderlessWindow 

04-04-2017, 12:26 PM | Solved on my computer | Reply from Moufle

ok I have solved the issue on my computer

I have checked the env var and I have found a : QT_PLUGIN_PATH=C:\Program Files (x86)\OpenShot Video Editor

I have removed the environment variable and now everything works fine.

I think that you should not use the variable or you should override/check during the setup/launch.

:D


04-06-2017, 12:52 PM | Reply from Corsair James (CUE Product Manager)

Can you give me more info on what you mean? It sounds like your video editor has a Qt feature that is conflicting with CUE’s Qt?


04-06-2017, 02:55 PM | Reply from Moufle

Hi,

Yes it was a video editor I have tried OpenShot v2.0.7 http://www.openshot.org/ it has set the environment variable, it seems that now they have fixed the installer https://github.com/OpenShot/openshot-qt/commit/fde27d52d3f3a36f4903eb49f5090384bf60b342 I have installed the latest version of OpenShot and the environment variable is not set anymore.

I have found the installer in the C:\Windows\Installer folder and I can reproduce the bug

I am a C# Dev not a QT Dev but I think that you will be able to reproduce the bug by setting the variable. I don’t know if this will work but maybe you should check the libraryPaths http://doc.qt.io/qt-5/qcoreapplication.html#libraryPaths and/or use the setLibrayPath to be sure http://doc.qt.io/qt-5/qcoreapplication.html#setLibraryPaths or remove the environnment variable before using qt5 lib.

Hope it helps. Moufle


04-06-2017, 03:18 PM | Reply from Moufle

More details in the folders the file qjpeg.dll C:\Program Files (x86)\Corsair\Corsair Utility Engine\imageformats the version is 5.7.1.0 and in the folder C:\Program Files (x86)\OpenShot Video Editor\imageformats the version is 5.4.2.0

I have changed the cue config to debug and in the log I have : 2017-04-06T22:11:02 I cue.init: Checking plugin qjpeg… 2017-04-06T22:11:02 I cue.init: Plugin “qjpeg” loaded successfully. path: “./imageformats/qjpeg.dll”

For the debug to be more accurate, you should print the full path of the file not the relative path.

I have uploaded on Dropbox a zip with the “imageformats” folder if you unzip it in a folder and the the environment variable to the folder your can reproduce the bug. https://www.dropbox.com/s/gv2vfucap8...lugin.zip?dl=0 unzip in the folder TestWithWrongPlugin and set QT_PLUGIN_PATH=C:\TestWithWrongPlugin

I can send you OpenShot v2.0.7 installer too but it’s big


04-06-2017, 04:51 PM | Reply from Corsair James (CUE Product Manager)

Thanks for all of that info!!


04-12-2017, 02:58 PM | Reply from Corsair James (CUE Product Manager)

Update for you moufle: our devs will change the code and ignore the environment variable in case this issue occurs again in the next update. This way if other software uses Qt and have parameters like this, we will ensure ours is not affected.

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